Privacy Policy

We collect information you provide directly to us when you create an account, submit an application, book a consultation, or contact us. This includes: • Personal details: Name, email address, phone number, date of birth, and address. • Student information: Grade level, school name, subjects of interest, and learning goals. • Guardian information: For child students, we collect parent/guardian name, email, and phone number. • Usage data: Pages visited, features used, and interaction patterns to improve our platform. • Communication data: Messages sent through our platform and email correspondence.

We use the information we collect to: • Provide, maintain, and improve our tutoring services. • Match students with appropriate tutors based on their learning needs. • Process applications and manage student/tutor accounts. • Send service-related communications, including class reminders and progress reports. • Respond to your enquiries and support requests. • Ensure the safety and security of our platform and users, particularly minors.

We do not sell your personal information. We may share your information with: • Tutors: Relevant student information is shared with assigned tutors to facilitate effective teaching. • Service providers: Third-party services that help us operate our platform (e.g., email delivery, payment processing). • Legal requirements: When required by law or to protect the rights and safety of our users.

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication protocols, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We are committed to protecting the privacy of children. For students under 18, we require parental or guardian consent before collecting any personal information. Parents and guardians can review, modify, or request deletion of their child's information at any time by contacting us.

You have the right to: • Access and receive a copy of your personal data. • Correct inaccurate or incomplete information. • Request deletion of your personal data. • Withdraw consent for data processing at any time. • Lodge a complaint with a data protection authority. To exercise any of these rights, contact us at privacy@farrahtutors.com.

We use essential cookies to maintain your session and remember your preferences. We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. The "Last Updated" date at the top of this page indicates when the policy was last revised.